Research we carried out in late 2021 suggests that the sudden surge of interest in outsourcing\u2014 which began during the peak of the COVID crisis in 2020\u2014continues. Why? <\/p>\n
Prior to the pandemic, outsourcing had a poor reputation among many clients. The promise of the 1990s, which saw a significant shift in the way organisations thought about their operating models, drawing a clearer distinction between core\/non-core activities and outsourcing the latter, had given way to poor quality work, rigid service-level agreements, and frustrated clients. But for the last decade, a quiet revolution has been going on: Standards have improved, and buyers and suppliers are more experienced and have a better understanding of what they\u2019re looking for\/delivering. Ironically, some of the most effective outsourcing contracts have been those where ordinary employees were barely aware their \u201ccolleagues\u201d worked for a third party. That being said, it was still a surprise to see, as we did, in September 2020, that 38% of clients expected that more of the work currently done by them in-house would be outsourced in the future. Subsequent research during the course of 2021, and most recently in November, put the proportion slightly higher, at 41%. <\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[202],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.sourceglobalresearch.com\/wp-json\/wp\/v2\/posts\/8995"}],"collection":[{"href":"https:\/\/www.sourceglobalresearch.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sourceglobalresearch.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sourceglobalresearch.com\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sourceglobalresearch.com\/wp-json\/wp\/v2\/comments?post=8995"}],"version-history":[{"count":2,"href":"https:\/\/www.sourceglobalresearch.com\/wp-json\/wp\/v2\/posts\/8995\/revisions"}],"predecessor-version":[{"id":24831,"href":"https:\/\/www.sourceglobalresearch.com\/wp-json\/wp\/v2\/posts\/8995\/revisions\/24831"}],"wp:attachment":[{"href":"https:\/\/www.sourceglobalresearch.com\/wp-json\/wp\/v2\/media?parent=8995"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sourceglobalresearch.com\/wp-json\/wp\/v2\/categories?post=8995"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sourceglobalresearch.com\/wp-json\/wp\/v2\/tags?post=8995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}